Government to double water bill compensation for poor customer service
Today we are looking at coverage of government plans to double reimbursement payments for water company customers when their basic services are impacted.
Coverage of Ofwat’s £168m enforcement action against three water companies
Today we are looking at coverage of Ofwat’s announcement that it will be pursuing enforcement action against Thames Water, Yorkshire Water, and Northumbrian Water.
Coverage of government announcement on steps to reform water sector
Today we are looking at coverage of today’s water company roundtable held by Secretary of State for Environment Food and Rural Affairs Steve Reed.
Draft determinations for water companies
The economic regulator of the water sector Ofwat has confirmed it will delay its publication of water company draft determinations until 11 July 2024.
Water company customer complaints
The Consumer Council for Water has today published a report on the complaints made to water companies in England and Wales by households in 2022-23 and several media outlets including the Independent, Mirror, Sun, Telegraph and Guardian have covered it. …
Coverage on water company fines for pollution
As part of The Times Clean It Up campaign there are claims that water companies could “escape higher fines” for spilling sewage into rivers and seas. This is not the case. We have been clear that all options – including …
Government response to the Times’ Clean It Up Campaign
The Times has launched its Clean It Up campaign which calls for more action to tackle water pollution. We welcome the awareness it will raise of this critically important issue and scrutiny on the work being taken to tackle it.
Storm overflow discharges in the media
This government wants clean and safe rivers, lakes and seas, and we have been clear that we will hold water companies to account if they do not comply with our environmental regulations.
Drought may remain beyond spring 2023 - EA’s National Drought Group
The latest National Drought Group meeting forecasts average rainfall over winter will not be enough to prevent drought conditions in some areas next year.
Water companies face new civil penalties up to £250million
There has been widespread media coverage of the Environment Secretary’s announcement that he will bring forward proposals to raise the civil penalty for water companies who pollute the environment by 1,000-fold - from £250,000 to up to £250 million.