Social media house rules

Graphic of a computer screen with the logos for Facebook, Twitter and Instagram on the screen


Generally this blog will not have comments turned on for our posts. When we do have comments turned on we expect our users to offer us the same level of courtesy as we offer them, and we have a short set of house rules you should abide by:

  1. All users must comply with the social media platform’s Terms of Use as well as these Terms of Use.
  2. We will remove, in whole or in part, posts that we feel are inappropriate.
  3. We will report and remove any social media profiles that are set up using GOV.UK imagery, including fonts, without permission.
  4. We will block and/or report users on Twitter who direct tweets at us which we believe are:
    • Abusive or obscene
    • Deceptive or misleading
    • In violation of any intellectual property rights
    • In violation of any law or regulation
    • Spam (persistent negative and/or abusive tweeting in which the aim is to provoke a response)
  5. You are wholly responsible for any content you post including content that you choose to share.

Anyone repeatedly engaging with us using content or language which falls into the above categories will be blocked and/or reported to the associated social media platform.

Responding on social media: our general policy

As a general rule we do not respond to queries on our social media platforms. However, during a major incident we will provide guidance and advice on our channels and respond to queries.

If you have a question about a GOV.UK service, the @GOVUK twitter account gives out information and support for users. It is not a political account and cannot respond to political tweets.

We reserve the right to modify or change these conditions at any time.

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